Privacy Policy

This Privacy Policy explains how JMKT Global LLC (“we,” “us” or “our”), doing business as JMKT Global LLC, collects, uses and shares information when you visit this website, submit a form, schedule a meeting, call us, interact with our AI voice assistant, or receive text messages or emails from us. It also explains how we handle information that we process on behalf of the businesses that use our AI voice services.

1. Information we collect

Information you provide

• Form submissions: name, business name, email, phone number, website, industry, location, and details you share about how your business handles calls.
• Scheduling: information you provide when booking a demo or consultation, such as your name, contact details and preferred time.
• Calls with us: your phone number, what you say during the call, and information you choose to share, such as your business details and reason for calling.
• Communications: the content of emails, text messages and other messages you exchange with us.
• Client onboarding: if you become a client, business information you provide so we can configure your service (for example, business hours, services offered, call-handling instructions and transfer numbers).

Information collected automatically

• Device and usage information such as browser type, pages viewed, referring pages and approximate location derived from IP address.
• Call metadata such as the calling number, date, time and duration of calls.
• Information collected through cookies and similar technologies (see section 7).

2. How we use information

• To respond to inquiries and schedule demos or consultations
• To answer calls, capture caller details, and route or escalate calls to a person when needed
• To create call summaries and update our customer relationship management (CRM) records
• To provide, configure, test and support our services
• To send service-related, appointment and follow-up communications
• To send marketing communications where permitted, with the ability to opt out
• To operate, secure and improve our website and services
• To comply with legal obligations and enforce our terms

3. Phone calls, recording and AI voice interactions

AI disclosure. Calls to our business line, and calls answered on behalf of our clients, may be answered by an automated AI voice assistant rather than a person. The assistant is designed to identify itself as an AI assistant and will not claim to be a human. You can ask to speak with a person at any time, and the assistant will offer a callback or transfer where available.

Recording and transcription. Where call recording is enabled, callers are informed at the start of the call that the call may be recorded. Calls may be recorded and transcribed, and an automated summary may be created and stored in our CRM system. If you do not want your call recorded, you may end the call and contact us by email instead.

[COUNSEL TO CONFIRM: exact recording disclosure script; all-party consent requirements, including California Penal Code § 632 and other all-party-consent states; California bot-disclosure requirements (Bus. & Prof. Code § 17940 et seq.); whether recordings are enabled by default; and any outbound AI-voice calling, which must not occur without the consent required by the TCPA and FCC rules.]

4. Information we process for our business clients

When we answer calls or capture leads on behalf of a business client, we process callers’ information (such as name, phone number, reason for calling, appointment details, call recordings, transcripts and summaries) according to that client’s instructions and our agreement with them. In that role, the client’s own privacy policy governs how the client uses that information. Callers who want to exercise privacy rights regarding information collected for one of our clients should contact that business directly; we will assist our clients in responding as required by our agreements and applicable law.

[COUNSEL TO CONFIRM: service-provider / contractor terms in client agreements, and client responsibility for their own caller disclosures.]

5. Text messages (SMS)

If you provide your mobile number and give consent (for example, by checking an unchecked SMS consent box on our forms), we may send text messages related to your inquiry, appointments and our services. Consent to receive text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Submitting a general inquiry without SMS consent does not authorize marketing text messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing described in this policy and will not be shared with any third parties, except service providers that deliver messages on our behalf.

[CONFIRM SMS LANGUAGE AGAINST FINAL A2P 10DLC CAMPAIGN REGISTRATION AND MESSAGING PHONE NUMBER]

6. Email communications

We send emails to respond to inquiries, confirm and remind you of appointments, provide service updates and, where permitted, share marketing information. You can unsubscribe from marketing emails using the link in any marketing email. We may still send transactional or service-related messages after you unsubscribe.

7. Cookies and analytics

We may use cookies and similar technologies to operate the website, remember preferences and understand how the site is used. You can control cookies through your browser settings.

[LIST ANALYTICS / ADVERTISING TOOLS ONCE SELECTED, OR STATE THAT NONE ARE USED. IF ADVERTISING COOKIES ARE ADDED, COUNSEL TO REVIEW “SHARING” AND OPT-OUT PREFERENCE SIGNAL REQUIREMENTS.]

8. How we share information

We do not sell your personal information. [CONFIRM] We may share information with:

• Service providers and integrations that help us operate our business, such as CRM and website hosting, telephony and text messaging, AI voice, transcription and summarization, scheduling and calendar, email delivery and payment processing providers, under appropriate obligations.
• Our business clients, when we capture a caller’s or lead’s information on that client’s behalf.
• Legal and safety recipients when required by law or to protect rights, property or safety.
• Business transfers in connection with a merger, acquisition or sale of assets.

[LIST OR CONFIRM SPECIFIC THIRD-PARTY PROVIDERS / CATEGORIES ONCE FINALIZED, INCLUDING PAYMENT PROCESSOR]

9. Data retention

We keep personal information for as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law.

[RETENTION PERIODS FOR FORM DATA, CRM RECORDS, CALL RECORDINGS, TRANSCRIPTS AND SUMMARIES TO BE SET BY THE BUSINESS AND CONFIRMED WITH COUNSEL]

10. Your choices

• Opt out of text messages by replying STOP.
• Unsubscribe from marketing emails using the link in any marketing email.
• Ask to speak with a person instead of the AI assistant during a call.
• Request access to, correction of, or deletion of your personal information by contacting us (see section 12).

11. California privacy rights

If you are a California resident, you may have rights under California law, which may include the right to know what personal information we collect and how it is used and disclosed; to request deletion or correction of personal information; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights.

Categories of personal information we may collect include identifiers (such as name, email and phone number), commercial and business information, internet or network activity, audio information (call recordings, where enabled) and inferences drawn from call content (such as call summaries and qualification notes). Sources and purposes are described in sections 1 and 2.

[COUNSEL TO CONFIRM WHETHER CCPA/CPRA THRESHOLDS APPLY, AND FINALIZE NOTICE AT COLLECTION, CATEGORIES, RETENTION, SHINE THE LIGHT AND ANY “DO NOT SELL OR SHARE” REQUIREMENTS.]

12. How to submit a privacy request

To submit a request to access, correct or delete your personal information, or to ask a question about this policy, email us at [CONTACT EMAIL] or call [PHONE]. We may need to verify your identity before responding. You may use an authorized agent where permitted by law.

[CONFIRM REQUEST METHODS AND RESPONSE TIMEFRAMES WITH COUNSEL]

13. Security

We use reasonable administrative, technical and physical safeguards designed to protect information. No method of transmission or storage is completely secure.

14. Children’s privacy

This website and our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children.

15. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last updated.

16. Contact us

JMKT Global LLC
1401 21st Street, Suite R, Sacramento, CA 95811
Email: [CONTACT EMAIL]
Phone: [PHONE]